Shipping policy
Shipping Policy
At K&S Luxury Essentials, we carefully prepare and package every order so your products arrive safely and beautifully. Please review our shipping policy before placing your order.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is received.
Business days are Monday through Friday, excluding holidays.
During busy seasons, product launches, or high-volume periods, processing times may take a little longer. We will do our best to keep you updated if there is a delay.
Shipping Rates
Shipping rates are calculated at checkout based on your order total, package weight, delivery location, and selected shipping method.
Any available free shipping offers will be shown at checkout or announced on our website.
Delivery Times
Estimated delivery times depend on the shipping carrier and your location. Delivery estimates are not guaranteed, but most orders arrive within 3–7 business days after they are shipped.
Please note that shipping delays caused by carriers, weather, holidays, incorrect addresses, or circumstances outside our control are not the responsibility of K&S Luxury Essentials.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information, if tracking is available for your selected shipping method.
Please allow up to 24–48 hours for tracking updates to appear after your order has shipped.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
K&S Luxury Essentials is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an incorrect address, we may offer to reship the order. Additional shipping fees may apply.
Lost, Stolen, or Delayed Packages
Once an order has been handed to the shipping carrier, delivery is handled by the carrier.
K&S Luxury Essentials is not responsible for lost, stolen, or delayed packages after shipment. However, if you experience an issue with your delivery, please contact us and we will do our best to help guide you through the next steps.
We recommend checking with your local carrier, neighbors, building office, or mailroom if your tracking shows delivered but you have not received the package.
Damaged Packages
Please inspect your order when it arrives. If your package or products arrive damaged, contact us within 5 days of delivery.
Please include:
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Your order number
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Photos of the damaged item
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Photos of the packaging
Once reviewed, we may offer a replacement, or refund depending on the situation.
Shipping Restrictions
At this time, we currently ship within the United States unless otherwise stated on our website.
We may update our shipping areas as our business grows.
International Shipping
We do not currently offer international shipping unless clearly stated at checkout.
If international shipping becomes available in the future, customers will be responsible for any customs fees, duties, taxes, or import charges required by their country.
Cancellations Before Shipping
Orders may be canceled only if they have not yet been processed or shipped.
Once an order has shipped, it cannot be canceled.
Contact Us
For questions about shipping, delivery, or tracking, please contact us.