Return & Refund Policy

At K&S Luxury Essentials, we want every customer to feel confident and cared for when shopping with us. Because our products are personal care items, including soaps and body care products, we follow a simple and fair return policy that protects both our customers and product safety.

Returns

Due to the nature of our products, we are unable to accept returns on used, opened, or partially used items. For hygiene and safety reasons, all soap and personal care items must be unused, unopened, and in their original packaging to be eligible for a return.

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be:

• Unused and unopened

• In its original packaging

• In the same condition you received it

• Accompanied by proof of purchase or order confirmation

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, please contact us within 3 days of delivery so we can make it right.

Please include:

• Your order number

• A photo of the damaged or incorrect item

• A photo of the packaging, if applicable

Once reviewed, we may offer a replacement, or refund depending on the situation.

Refunds

Once your return is received and inspected, we will notify you if your refund is approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping fees are non-refundable unless the issue was caused by an error on our part.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Opened soaps

• Used personal care products
  

• Items marked final sale

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please contact us and we will help you find the best solution.

Cancellations

Orders may be canceled only if they have not yet been fulfilled or shipped. Once an order has been fulfilled, shipped, or handed to the carrier, it cannot be canceled.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Our Promise

Your satisfaction matters to us. If something is wrong with your order, please reach out and we will do our best to help in a fair and friendly way.